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Bank Simpanan Nasional (BSN): A Multi-Factor Authentication (MFA) Success Story

As the landscape of digital banking continues to evolve, BSN recognizes the urgency of enhancing its security measures for online transactions. Adopting Multi-Factor Authentication (MFA) became crucial to address this imperative. MFA not only aligns with regulatory requirements but also responds to the escalating demand for more robust and secure authentication methods.

In response, BSN has necessitated a mobile security solution to fortify the protection of its mobile banking application both during runtime and while at rest, ensuring the secure handling of data associated with the mobile application.

Customer

Bank Simpanan Nasional (BSN)

Industry

Finance

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Case Study

Challenge

To ensure compliance with the regulatory directives, BSN required

  • A multi-factor authentication Internet banking access
  • A mobile token-based authentication system using OTP and push notifications

Solution

Renowned for its expertise in authentication solutions and compliance-ready offerings, i-Sprint’s AccessMatrix™ Universal Authentication Server (UAS) was deemed an ideal fit. The flexibility and versatility of UAS, coupled with its unified framework, aligned perfectly with BSN’s needs.

Results

  • Stringent regulatory requirements set by the Central Bank were met
  • Replaced SMS OTP with more secure mobile token authentication
  • Multi-layered protection that fortified BSN’s mobile apps against advanced malware threats
  • Enhanced user experiences: authentication processes became streamlined and accessible
  • Rapid adoption: within a month, 600,000 users activated mobile token authentication